Career

Join Us in Making a Difference

Cheng Hong Welfare Service Society (CHWSS) is dedicated to helping the poor, disadvantaged, needy, and destitute, regardless of race, language, or religion, by providing services with the utmost standards of passion, love, and care.

We provide a supportive atmosphere where people can learn and develop professionally as members of the CHWSS family, and their efforts and contributions are valued.

View Our Open Vacancies

The Job

This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.

Responsibilities

Volunteer Management

    • Evaluate, enhance and implement volunteer management policies and processes across the organisation.
    • Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
    • Lead, promote, and influence vision for the successful development of department.
    • Create strategic plan, goal setting and measurement system for overall growth of the department.
    • Conduct and deploy volunteers for home visits for AMS members.
    • Prepare monthly report on the progress of Volunteer Engagement.

Eldercare Programme

    • Plan and implement initiatives or programmes for elderly.
    • Oversee the day-to-day operations of the eldercare programme, including budgeting, staffing, and resource allocation.
    • Recruit, train, and supervise AMS team to ensure the provision of quality care services.
    • Organiseand facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
    • Explore avenues for the expansion of the AMS with external parties.
    • Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
    • Gather and prepare supporting documents for government agencies submissions.
    • Work with CRM vendors to ensure accurate integration of data.
    • Maintain accurate records, prepare reports, and document programme activities and outcomes.
    • Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
    • Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.

Event Support

    • Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
    • Support the team and Executive Director as necessary.

Requirements

  • Minimum Diploma in Social Work or related disciplines.
  • At least 5 years of relevant experience in programme management, preferably in eldercare / social services.
  • Strong knowledge of eldercare service, regulations and practices.
  • Excellent organisational and leadership skills.
  • Effective communication and interpersonal skills to collaborate with diverse stakeholders.
  • Ability to work independently and make sound decisions.
  • Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
  • Proficiency in relevant software applications for documentation and reporting.
  • Able to work on some evenings and weekends as needed.
  • Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.

The Job

This role is responsible for managing and overseeing all internal and external communications of the Charity. This role requires a strong interpersonal skills and the ability to work effectively with cross-functional teams. Someone capable of playing a pivotal role in upholding the Charity’s reputation and cultivating positive relationships with stakeholders, employees, and the public.

Responsibilities

Corporate Communications

  • Create and manage the content on CHWSS website and social media platforms.
  • Design and develop content for internal and external publications, marketing/corporate collaterals, videos and other publicity materials.
  • Support media relations and press release activities conjunction with fundraising related campaigns.
  • Assist in managing development of appropriate engagement channels including writing and production of annual reports and quarterly E-newsletters in a timely manner.
  • Support the leadership team with crafting speeches, preparing presentations, drafting articles, arranging interviews, and maintaining other forms of external contact.
  • Ensure general enquiries are attended to by relevant programme leaders. 

Requirements

  • At least Diploma/Degree in Mass Communication or related disciplines.
  • Min 3 years’ of relevant experience in Corporate Communications or Marketing Communications.
  • Goal-oriented with the ability in achieving and exceeding set targets/goals.
  • Strong interpersonal skills in building and managing key relationships and the ability to deal with a diverse range of stakeholders.
  • Excellent presentation skills, verbal and written communication skills to write proposal and craft campaign.

The Job

This role is responsible for planning, escort and provide support to clients while they are being transported from one location to another. This role is requires to be organised and alert, in order to study the effectiveness of plans and solutions. Someone who is expected to oversee a transport team, and work with staff and partners to carry out work process. 

Responsibilities

  • Managing client referral and conducting home visits to assess eligibility for intake into  Medical Escort & Transport services.
  • Assist to load and unload clients / members onto the transporter using the wheelchair.
  • Assist in performing the National Means Testing (NMTS).
  • Participate in quality improvement audits and activities (If required).
  • Conduct daily documentation of clients’ vitals, attendances, participation in activities and other significant events or care treatments.
  • Daily Escort duties with clients / members for their clinical appointments.
  • Escort and provide support to clients during their transport from their home to the centre and vice versa.
  • Handling Medical Escort Transportation (MET) hotline and following up calls with clients / members.
  • Compiling and providing timely submission of reports to the management and relevant external agencies for continuity of care.

Other Ad-hoc Duties

    • Befriending with elderly of the proposed residents and assisting to their needs.
    • Plan and conduct social, recreational, and educational activities to elderly members.
    • Prepare monthly Medical Escort Transportation (MET) reports.
    • Prepare, revise, and improve Standard operating policies and practices for the efficient and effective operations of the Medical Escort Transportation.
    • Ensure safety compliance with all regulatory and standards requirements.
    • General Admin duties assigned, ad-hoc assignment.
    • Any other tasks related to the Charity’s activities as assigned by direct superior.

Requirements

  • At least Diploma/Degree in any discipline. 
  • Related qualification in working with the elderly / in the social sector / training in gerontology.
  • Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker clients.
  • Proficient in Microsoft Office.
  • Able to work during weekend and Public Holiday.

The Job

This role is responsible for arranges recruitment activities for volunteers, and matches them to the appropriate programmes and clients, This role requires to work closely with both internal and external stakeholders. Someone who is adaptable to fast paced environment, ability to multitasking and work independently as well as in a team.

Responsibilities

Volunteer Engagement

  • Volunteer recruitment, coordination and outreach (includes interviewing and screening).
  • Carry out volunteer policies and processes.
  • Conduct volunteer recognition and engagement activities.
  • Conduct volunteer training programmes.
  • Develop requirements for volunteer profiles.
  • Ensure volunteer policies and processes are followed in programmes.
  • Maintain volunteer database and training records.
  • Matching the skills, experiences and expectations of volunteers to appropriate programmes and clients.
  • Creating volunteer programme materials; eg. Applications, volunteer agreements.
  • Work hand in hand with the Eldercare AMS Teams and MET to roster and organise volunteers for Eldercare/Outreach/Escorting activities.
  • Ensure volunteers are informed of volunteering opportunities in a timely manner.
  • Administrative work within the Eldercare department.
  • Event Support
  • Providing support for the Organisation’s major events and functions; eg. Anniversary dinner, Flag day,  and Befriending programme) organised by the Charity.
  • Support the team and Executive Director where necessary.

Requirements

  • At least Diploma/Degree in any discipline. 
  • Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.
  • Min 2 years’ experience in volunteer management. 
  • Strong administrative skills.
  • Adequate understanding of VWO settings.
  • Willing and able to work for charity events.
  • Meticulous and detailed working style.
  • Positive and adaptive personality.
  • Able to multi-task; and work independently as well as in a team.
  • Possess passion and empathy for non-profit work.

The Job

This role plays a crucial role in supporting fundraising efforts within the Charity. Strong organisational skills, attention to detail, and excellent communication abilities are essential in this position.

Responsibilities

  • Responsible to manage giving.sg campaigns.
  • Provide full administration support.
  • Prepare monthly statistics report on fundraising progress.
  • Perform other office support related duties.
  • Provide assistance to Finance department.
  • Any other ad-hoc duties assigned.

Requirements

  • At least Diploma or equivalent. 
  • Min 2 years’ experience in relevant field.
  • Proficient in Microsoft Office and Outlook.
  • Computer savvy.
  • Good administrative skills.
  • Good communication skills.

Requirements

  • 5-day work week (Monday to Saturday)

Attractive Employee Benefits (for all permanent full-time positions only)

  • Annual and medical leave
  • Attractive leave package
  • Annual Wage Supplement
  • Subsidies for medical and dental
  • Long Service Award
Interest applicants, please email a details resume stating your contact number(s), current and expected salaries to hr@chenghongwelfare.org
We regret to inform that only shortlisted candidates will be notified.

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